The Challenge: Fragmentation and Inaccessibility

Municipalities face the complex task of delivering efficient and accessible services to their citizens. A multitude of touchpoints, from physical offices to disparate online platforms, creates a fragmented citizen experience. Furthermore, existing portals often lack personalization, forcing citizens to navigate generic information rather than receiving tailored services.

The underlying technical architecture amplifies these issues. Information and services are dispersed across numerous IT systems, each department operating in silos with their own systems and potentially separate citizen portals. The process of updating and integrating these systems is time-consuming and costly, hindering the municipality's ability to adapt to changing citizen needs.

Lowcodi's Solution: A Unified Citizen Experience

Lowcodi's citizen portal offers a comprehensive solution to these challenges. It provides a centralized platform where citizens can access information and services, streamlining interactions with the municipality.

Key features and benefits of the system include:

• Unified interface: The portal serves as a single entry point for citizens, regardless of their role (parent, student, business owner, etc.).

• Personalization: By leveraging citizen data, the portal delivers tailored information and services, enhancing the user experience.

• Integration: The system seamlessly integrates with existing municipal systems, providing a comprehensive view of citizen information.

• Rapid development: Built on the Low-code platform Mendix, the portal can be quickly adapted to meet evolving needs without extensive programming expertise.

• Flexible deployment: Municipalities can choose between on-prem or cloud deployment to fit their specific IT infrastructure and information security requirements.

Improved Efficiency and Citizen Satisfaction

Lowcodi's citizen portal delivers tangible benefits to both citizens and the municipality:

• Enhanced citizen experience: A streamlined and personalized portal increases citizen satisfaction and reduces frustration.

• Increased efficiency: By automating processes and providing self-service options, the portal reduces the workload on municipal staff.

• Cost savings: The rapid development and deployment capabilities of the Low-code platform lead to significant cost reductions.

• Data-driven decision making: The portal provides valuable insights into citizen behavior and preferences, enabling data-driven decision making.

• Future-proof platform: The system's flexibility allows for continuous improvement and expansion to meet emerging challenges.

A Foundation for Digital Transformation

Lowcodi's citizen portal is more than just a software solution; it is a catalyst for digital transformation in municipalities. By providing a foundation for efficient and accessible citizen services, the portal empowers municipalities to deliver on the expectations of their customers.